FAQ'S

 

Do you offer a service contract for all copiers?
Right now, we are accepting service contracts on Ricoh, Lanier, Savin, Gestetner, Kyocera Mita, Konica Minolta, and some Canon models.  At the current time, we are not accepting contracts on Xerox models.
 

Right now, we are accepting service contracts on Ricoh, Lanier, Savin, Gestetner, Kyocera Mita, Konica Minolta, and some Canon models.  At the current time, we are not accepting contracts on Xerox models.

What types of contracts do you offer?
We offer different types of contracts but we HIGHLY recommend a full service contract with us.  We do offer full, consumable-only, and labor only contracts.  We also have set-rate and cost per click contracts.
 
 

We offer different types of contracts but we HIGHLY recommend a full service contract with us.  We do offer full, consumable-only, and labor only contracts.  We also have set-rate and cost per click contracts.

Do you offer a service contract for my area?
We offer contract service for any client north of Interstate 20.  If you still have any questions about whether we will cover your area, please submit a service or contract request and a representative will contact you to assist with any questions or concerns you may have.
 
 

We offer contract service for any client north of Interstate 20.  If you still have any questions about whether we will cover your area, please submit a service or contract request and a representative will contact you to assist with any questions or concerns you may have.

Is toner included in your contracts?
Yes.  Toner is included in our contracts.  In fact, all supplies are included in our contracts and leases except for paper.
 

Yes.  Toner is included in our contracts.  In fact, all supplies are included in our contracts and leases except for paper.

Any additional charges besides the flat labor rates?
There is only one hour of labor charged to the clients for labor.  Other additional charges include parts, shipping, taxes, and a travel fee that may apply only to certain areas.  We will verify for you if a travel charge will apply once a service request is inquired upon.  This excludes wide format plotter service which is an hourly rate.
 

There is only one hour of labor charged to the clients for labor.  Other additional charges include parts, shipping, taxes, and a travel fee that may apply only to certain areas.  We will verify for you if a travel charge will apply once a service request is inquired upon.  This excludes wide format plotter service which is an hourly rate.

Do you lease copiers and
printers?
Yes.  We currently lease black and white and color copiers and printers.
 
 

Yes.  We currently lease black and white and color copiers and printers.  

Do you offer financing options for leasing?
Yes for some cases and clients, we do our own financing.  With in-house financing, customers can avoid the headache of bank fees and regulations.

Yes for some cases and clients, we do our own financing.  With in-house financing, customers can avoid the headache of bank fees and regulations.

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